Privacy Policy
The purpose of this privacy policy is to inform users of the Hôtel Niaouly website about how their personal data may be collected, used, stored and protected in the context of their browsing on the site or their exchanges with our establishment.
We attach particular importance to privacy, the confidentiality of the information communicated and the reasonable and secure use of personal data.
1. Data Controller
The personal data collected on the site is processed by the publisher of the Hotel Niaouly website, located in Antananarivo, Madagascar.
If you have any questions about privacy or the use of your data, you can contact us using the contact details on the Contact page of the website.
2. What data may be collected?
In the course of using the site, certain data may be collected when you:
- Use the contact form
- Make a reservation request
- Request information about a long stay
- Request an airport transfer
- Contact the hotel for a stay, apartment or travel-related service
Depending on the case, the information collected may include:
- your first and last name
- your email address
- your phone number
- Your dates of stay
- the number of guests
- Useful information for the organisation of your arrival
- and, if necessary, certain flight or arrival related information as part of a transfer
We make sure that we only collect information that is really useful for processing your request.
3. Why is this data used?
The personal data transmitted via the site may be used for the following purposes:
- respond to a contact request
- Process a booking request
- Arrange a hotel stay
- Prepare an airport transfer
- Respond to a request for a studio, apartment or long-stay
- facilitate certain travel or hospitality services
The data is not used for abusive purposes or unrelated to the request made by the user.
4. Basis for data usage
The information provided by the user is used in the context of:
- the normal management of exchanges and reservations
- Preparation of the stay
- the performance of the requested services
- and, more generally, the relationship between the user and the Hotel Niaouly
By using the forms on the site or by contacting us voluntarily, the user agrees that the information provided will be used to respond to his or her request.
5. Possible data sharing
The personal data collected via the site is intended primarily for the Hotel Niaouly.
However, in certain cases strictly related to the organisation of the stay, certain information may be communicated to service providers or partners involved in the provision of the requested service, for example:
- A driver for an airport transfer
- a transport provider
- a local partner working on a service requested by the client
These exchanges are limited to only the information necessary for the organisation of the service concerned.
The data is not sold or transferred to third parties for commercial purposes.
6. Retention period
Personal data is kept for a reasonable period of time, only as long as necessary:
- to the processing your request
- to the management of the reservation or stay
- to the normal administrative follow-up
- or the management of any subsequent exchanges related to the stay
Some information may be retained for a longer period of time where it has a legitimate administrative, accounting, or organizational interest.
7. Data Security
Hotel Niaouly implements reasonable measures to ensure the confidentiality and security of the information transmitted via the site.
However, no system for transmitting or storing data over the Internet can guarantee absolute security. However, we make sure to limit access to data to only those people or stakeholders who need to know about it in the context of their mission.
8. Cookies and browsing data
The site may use cookies or similar tools to:
- improve the user experience
- to ensure the proper technical functioning of the site
- Measure website traffic
- analyze some of the most visited pages
These cookies are not intended to infringe on users' privacy, but to improve the quality of the service and the performance of the site.
The user can, if he wishes, configure his browser to limit or block certain cookies.
9. Your rights
In accordance with the general principles of personal data protection, any user may request, to a reasonable extent:
- access to information about him
- Rectification of inaccurate information
- the deletion of certain data where possible
- or details on the use of their data
Any request can be sent directly to the Hotel Niaouly via the contact details indicated on the Contact page.
10. External links
The site may contain links to third-party or partner sites. Hotel Niaouly is not responsible for the privacy policies or practices of these external sites.
We encourage users to review the privacy policies specific to these services when they leave our site.
11. Policy Update
By using the Hotel Niaouly website, you agree to the principles described in this privacy policy.
We are committed to treating the information provided with seriousness, discretion and with the sole objective of facilitating your exchanges, your stay and your experience with our establishment.